Commuter account
Your action is required to open a new commuter account at Fidelity. As of December 2023, you must make your commuter election on NetBenefits® for your commuter expenses.
What's new
Your monthly process for electing a commuter account
For commuter expenses for January 2024 and beyond, you will use NetBenefits to make your new commuter election. Unlike past years, when you needed to make commuter elections two months in advance, with Fidelity, you can make them less than one month in advance. Starting with February 2024 commuter account elections, the deadline to make an election is the 12th of each month.
Your debit card
If you enroll in the commuter account at Fidelity, you will receive a new commuter account debit card in the mail — the NetBenefits CommuterCard® — which will be reloaded each month you make a commuter election. This special-purpose debit card provides an easy, automatic way to pay for eligible transit expenses. You can use your card to pay for expenses at eligible merchants and service providers that accept debit cards. This card is different from the NetBenefits AccessCard®, which can only be used for health spending accounts.
Your contact for account support
The service center you’ve come to rely on for your American Airlines-sponsored 401(k) and pension is now here to help you with your spending accounts: the American Airlines Service Center at Fidelity at 800-354-3412. You can also use the online live chat feature on NetBenefits to get support for your accounts.
Your online account access
As of Dec. 1, 2023, you were able to access your commuter account online at NetBenefits (netbenefits.com/aa). Fidelity also offers an easy-to-use NetBenefits app for your phone or tablet that you can download from the Apple App Store® or Google PlayTM.
Want more information?
Review the Frequently Asked Questions for answers to common questions.