Resources
Learn more about your new Fidelity experience, how to use your new accounts and where to go with questions.
Your spending account transition to Fidelity
Watch this short video to learn more about the transition to Fidelity and actions you may need to take.
See how your new accounts and debit cards work
Flexible spending accounts (HCFSA, LPFSA, DCFSA) and
health reimbursement arrangements (HRA, RHRA)
How to set up direct deposit for flexible spending and reimbursement accounts (PDF)
HCFSA, HRA, and RHRA list of eligible expenses
LPFSA list of eligible expenses
DCFSA list of eligible expenses
NetBenefits AccessCard®
NetBenefits AccessCard® FAQs (PDF)
Commuter account
How to enroll (PDF)
How to update my enrollment (PDF)
Get help with your Fidelity HSA® investment strategy
Want some help choosing investments for your HSA money? This webinar will guide you through investing through your Fidelity HSA after Jan. 1, 2024.
Following the transition on Jan. 1, 2024, online investment planning tools and one-on-one support will be available. Answer a few questions in the Investment Review Tool, and we’ll suggest mutual funds for you. Or review your investment strategy one-on-one with a Fidelity representative, at no cost. Call the American Airlines Service Center at Fidelity at 800-354-3412.
Where to go with questions
For questions related to your current accounts and 2023 claims reimbursements
Alight Smart-Choice Accounts
Connect through the American Airlines Benefits Service Center
888-860-6178
Monday-Friday (excluding holidays), 8 a.m-5 p.m. CT
Online via my.aa.com
For questions related to the transition
Fidelity Investments
American Airlines Service Center at Fidelity
800-354-3412
Monday-Friday (excluding holidays), 7:30 a.m-7 p.m. CT
NetBenefits AccessCard® Debit Card Services team
833-811-7432
Fidelity NetBenefits®
netbenefits.com/aa